Frequently Asked Questions (FAQs)
Most Popular Questions
What is the Snuggi™ Hybrid Mattress?
The Snuggi™ is a Hybrid Mattress. It’s a combination of a traditional spring mattress and the newer technologies of modern foam mattresses. Hybrid mattresses like Snuggi are typically for people who want the comfort layers of a foam mattress but also the traditional orthopaedic support of springs.
Where Snuggi is different from other spring-only mattresses or foam-only mattresses is that we’ve combined the very best technologies in both spring and foam. The spring support of the Snuggi mattress features an ultra-modern, 5-zone independent pocket spring system to fit the contour of your body and relieve pressure points such as your hips and shoulders. The foam top that sits above the Snuggi spring system is a layered blend of foam types – including natural latex, gel-infused memory foam and flexible, high-density foam – perfectly calibrated for premium comfort and softness. We’ve also included a high-density, edge-to-edge foam encasement for extended bed real-estate and durability. The Snuggi features an ultra-luxurious knitted fabric cover that’s great for sensitive skin and wicks away moisture to keep you comfortable all night.
Learn more about the Snuggi Hybrid Mattress here.
What is the firmness of the Snuggi Mattress?
We designed the Snuggi Hybrid Mattress to universally fit all body types, weights and sleeping positions. The Snuggi mattress has a medium firmness level as we believe that what is most important in mattress firmness is not how soft or how firm a mattress is – but that a mattress is firm in the right places for support and soft in the right places for comfort.
What kind of bed base can I use with the Snuggi Mattress?
Why does the Snuggi Hybrid Mattress cost so much less than retail?
many more questions are answered below. Please contact us if you don’t find what you’re looking for.
What’s the difference between a Hybrid Mattress and a Foam-only or Spring-only Mattress?
If you’ve ever slept on a foam-only mattress, chances are your didn’t like it. Foam mattresses are not for everyone – and they’re certainly not for us! However we’ve found that some aspects of foam mattresses are really good for comfort – so we incorporated what we like about foam mattresses into the Snuggi Hybrid mattress.
We believe that the traditional support offered by springs cannot be matched by foam. No foam technology can replace the physics of the spring itself. The tension of a spring actually pushes up from the ground to support you. Foam, by it’s very nature, cannot do this. The Snuggi mattress features incredible advances in spring technology to offer the very latest in a zoned, independent spring system that offers the best support and zero motion transfer.
Combining the best of foam mattress comfort with the best and latest improvements in spring technologies makes the Snuggi the ultimate for both comfort and support.
What is the cover made from?
What types of foam are in the Snuggi?
The foam we use in Snuggi is in both the top comfort layer of the mattress and in an encasement around the edges of the mattress. The top comfort layer is a blend of foams. The foam combination was selected for a premium level of comfort and for the benefits in each foam type.
A layer of natural latex provides a soft cushion to support your sleeping pressure points like shoulders and hips. Latex is a naturally an anti-mite, anti- bacterial & anti-allergy material.
Temperature regulated, gel-infused memory foam provides an additional layer of comfort to gently cradle your body and ensure you sleep at a cool, regulated temperature – waking refreshed and free from stiffness and soreness.
Flexible High Density Foam provides another layer of comfort and resilience, relieving pressure points whilst retaining a medium-firm feel. The high tensile foam is breathable – allowing air to flow – and an increased level of durability to the pillow top.
All the foam we used in the mattress is certified as CertiPUR-US to contain no harmful chemicals and conforms to the Confidence in Textiles standard.
What does the 10-year warranty cover?
Every mattress has undergone rigorous quality control. All production processes, from material selection to the inspection of finished products, are closely monitored by professional technical personnel. As such, we are proud to offer you a 10-year Guarantee on your Snuggi Hybrid Mattress.
The Snuggi mattress is made by qualified, ISO9001 certified manufacturers with a Grade A Durability Test of Lasting 80,000 repeated compressions.
The warranty covers defects not caused by normal use. This means that you’re covered for any problems with the mattress caused at the time of manufacturing of the mattress.
In other words, you’re covered and you can be confident in the quality of your purchase. For full warranty terms, see here.
Does the Snuggi transfer motion of couples?
The pocket springs system works independently of your sleeping partner too, ensuring you both get a good night’s sleep without motion transfer.
The 5-zone individual pocket spring system provides zero motion-transfer to support both you and your partner’s individual shape and weight so you both feel the benefit of a superior night’s sleep on your new, ultra-comfortable Snuggi mattress.
Mattress Size and Weight
Mattress Layers
The top combination of foam types are perfectly calibrated to provide softness with just the right amount of ‘hug’ and just a touch of ‘bounce’. Combined with a modern, 5-zoned, pocket-spring system at the mattress core, you’ll be getting the kind of sleep you’ve been dreaming of.
| Double | Queen | King | |
|---|---|---|---|
| Breath easy knitted fabric cover | - | - | - |
| Eco Plus Foam | 20 mm | 20 mm | 20 mm |
| Cooling Gel Infused Memory Foam Layer | 20 mm | 20 mm | 20 mm |
| Latex Layer | 20 mm | 20 mm | 20 mm |
| High Density Foam | 60 mm | 60 mm | 60 mm |
| Pocket Springs + Foam Edge Support | 468 Springs + 150 mm Edge support | 560 Springs + 150 mm Edge support | 700 Springs + 150 mm Edge support |
| Bottom foam | 6 mm | 6 mm | 6 mm |
| Wear proof underside fabric | - | - | - |
What forms of payment are accepted?
We accept Visa and Mastercard through our checkout process. Credit and Debit cards are processed securely through ANZ eGate.
We also accept PayPal.
You can pay through your PayPal account. You don’t need to have a PayPal account to use PayPal. In paying with Paypal, you can use a Visa, MasterCard or American Express credit card.
How much does delivery cost?
Delivery costs a big fat $0!
We offer FREE shipping and delivery in many places across Australia. Returns are also free of charge.
In essence all delivery cost, both ways, delivery and returns are always on us and will cost you nothing.
If you find on checkout, you get the message “free delivery not available in your area”, please contact us by clicking here.
How many days does delivery take?
Delivery usually takes between 0-3 days. It can be as soon as same-day delivery, depending on the time of day your order is made. Delivery times can also be dependent on how close to the city you live. We make every effort to begin delivery of your mattress as soon as we receive your order. Delivery is completed using a courier service and we will provide you with a tracking number. The courier will usually make contact with you to let you know when to expect the delivery. If you’re not home, the courier company will attempt to make contact with you and reschedule the delivery.
Will holiday days delay my delivery?
Can I specify a delivery date?
Please let us know in the ‘notes field’ during checkout if you have a specific future date in mind for delivery. Because the Snuggi Mattress begins the delivery process as soon as the order is completed on the website, we do not guarantee delivery on a specific date of your choosing – however, in most cases a specific delivery date may be possible.
Delivery is completed using a courier service and we will provide you with a tracking number. The courier will usually make contact with you to let you know when to expect the delivery. If you’re not home, the courier company will attempt to make contact with you and reschedule the delivery.
Can I pick-up my Snuggi Mattress?
Not presently, no.
There is currently no warehouse or pick up location available for self-service pick-up. However, from time-to-time, Snuggi occupies pop-up promotional showrooms.
Check here for any current or upcoming promotional pop-up showrooms where you can check out the Snuggi Hybrid Mattress in person.
If no promotional pop-up shops are currently on, remember that with 100 Nights Free Trial, the showroom can be in your own bedroom!
How big is the shipping box?
The Snuggi box is much smaller than a normal mattress when boxed but it’s still quite tall and as heavy as a normal mattress would be. The box features wheels and handles to help you get your Snuggi into your bedroom ready for unpacking.
If you think moving the box into your bedroom or up or down stairs in your house might be a problem for you, we recommend you ask a friend or family member to assist you.
Snuggi Delivery Box Sizes
| Height | Width | Depth | Weight | |
|---|---|---|---|---|
| Double | 138 cm | 42 cm | 42 cm | 42 kgs |
| Queen | 153 cm | 42 cm | 42 cm | 52 kgs |
| King | 183 cm | 42 cm | 42 cm | 63 kgs |
How do I unbox my Snuggi?
Snuggi arrives in an an innovative compressed state that fits in a package. It’s easy to handle (it comes on wheels!) and environmentally-friendly. It’s simple to set up and you’re ready to sleep snug on your new Snuggi in minutes.
- Unbox Mattress – Unbox the mattress in the room you intend to use it.
- Position – Place the mattress on the bed base (or floor).
- Unwrap – Remove the outer wrapper and unroll the mattress.
- It expands! – Watch the Snuggi mattress expand to life!
Do I need to flip the Snuggi?
Mattress care
You can use your mattress uncovered. Ideally, a mattress protector and bed sheet should be used.
You can vacuum clean your Snuggi regularly.
Do not allow children to play or jump on the mattress as this will shorten its service life.
Avoid eating or drinking on the mattress.
Never smoke cigarettes on the mattress.
If the cover fabric of the mattress becomes lightly stained, wipe gently with stain remover and dry with a hair dryer.